Frequently Asked Questions
Why use Fund-Team.com?
With most fundraisers, far less than half of the money raised actually goes toward your organization. The majority goes to pay for expensive products or high commissions for the middle men. Why not let donors give directly to your organization?
Are donations secure?
All payments are processed through PayPal so your donors have the peace of mind that your campaign is legitimate, and their contributions are secure. We also use SSL on our site and do not store any personal or financial information.
What is the cost to my organization?
There is no cost to get started. We take a small 5% commission on donations so we can run and support the service. PayPal also takes a small processing fee. The rest of the money goes directly to your organization.
When do I get my money?
Immediately if you wish. When signing up for a campaign, you can enter your organization's own PayPal email account. If you choose this option, the funds go directly to you. There is no waiting period for donations, but you will be responsible for handling any returns or charge-backs. Occasional payments will go directly into an escrow account to maintain a per-campaign balance of $100 to cover our costs, returns and commission. Once your campaign has ended, you will receive the full escrow balance via check or PayPal, whichever you prefer.
How easy is administration?
All you have to do is fill out the new campaign signup form. We then give you a unique URL (website link) you can email directly to your team members. That's it! Once they click on the link, we guide them through adding potential donors on their own personal page for your organization.
How do referrals work?
It's super easy for you to keep earning money even after your campaign has ended! Once your campaign has collected $100 or more, we will issue you a 6-letter referral code which is valid for 90 days. We hope that you will let other organizations know about us and encourage them to use your code when they start a campaign. If they do, not only will they receive 10% off their campaign's commission, but an additional 10% of our commission on their campaign will be sent back to your organization as a big "THANK YOU!" for spreading the word about us. There is no limit to the number of new fundraising campaigns you can invite.
How do I see how well it's going?
As the campaign organizer, you have access to the overview page that shows details of every transaction including date, donor, amount, which team memeber requested the donation, etc. We supply a live up-to-the-minute detailed audit page that you can view in your browser, on your mobile device, or export to a .csv file (spreadsheet for Microsoft Excel) at any time. We provide full transparency to you at all times.
How do I know what my donors will see?
From each participant's personal page, there are links that show a sample email your donors will receive as well as the donation link they will see. We also send them an automated thank you email and receipt. However, we encourage each participant to seperately email, text, or call their donors to thank them for their donation -- it is the right thing to do!
Are donations tax-deductible?
Often, donations to non-profit organizations are tax-deductible. However, each case is different, and we cannot give tax advice. If the organizer includes a tax ID number when starting a fundraiser, we will include that in the emailed receipt sent to donors. We suggest you contact a tax professional if you have any questions.
What if I need help?
Feel free to contact us at email@example.com. Someone will contact you shortly to assist you with whatever is needed.